F&B Supervisor

Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Food & Beverage Supervisor provides hands-on leadership for the daily operation of a fast-paced venue at Palisades Tahoe. This role leads by example, coaching Front of House employees to deliver genuine hospitality, anticipate guest needs, and create memorable mountain experiences. The Supervisor supports a positive team culture while maintaining high standards for service, product quality, cleanliness, safety, and operational efficiency. Through engaged leadership and authentic hospitality, this position helps bring the spirit of Palisades Tahoe to life for every guest.

Applicants must be 21 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $22- $32.14 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 

• Healthcare options for both Seasonal & Year-Round employees 

• Generous discounts on outdoor gear, apparel, etc. 

• 401(k) plan with generous company match 

• Free and discounted lift tickets 

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 

• Employee Assistance Program (EAP)
  

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Assist in leading and supervising the Food & Beverage team, providing visible, hands-on leadership during daily operations and supporting a positive, professional, and team-oriented work environment. 

• Ensure Daily Readiness: Ensure the venue and surrounding guest areas are clean, safe, organized, and ready for daily operations, including snow and ice removal, restroom readiness, table and seating setup, ski rack organization, signage, and other guest-facing areas. Coordinate with the team and appropriate departments to address readiness issues before and throughout service. 

• Support employee experience, training, and performance management, including assigning and directing work, providing coaching and feedback, recognizing strong performance, addressing performance concerns, and resolving employee issues. 

• Create a culture of hospitality and exceptional guest service by modeling welcoming, attentive, and professional interactions and coaching employees to anticipate guest needs and consistently deliver a positive experience. 

• Support daily FOH operations, including daily assignments, breaks, staff deployment, POS procedures, and coordination between Front of House and Back of House teams. 

• Monitor guest experience, product quality, speed of service, cleanliness, and overall operational performance. Identify trends or service issues and in conjunction with the Venue manager take appropriate action to improve efficiency, quality, and guest satisfaction. 

• Support guest recovery and problem resolution, assisting employees with guest questions, requests, concerns, and complaints and empowering the team to resolve issues appropriately. 

• Maintain safe, clean, organized, and guest-ready Food & Beverage facilities while ensuring compliance with company safety standards and applicable health, sanitation, food safety, and responsible alcohol-service requirements. 

• Support menu and service execution, communicating menu offerings, specials, operational changes, and service expectations to employees while partnering with culinary leadership to ensure consistent execution and presentation. 

• Ensure compliance with Company policies and procedures and applicable Federal and California employment requirements, including scheduling, timekeeping, meal and rest periods, payroll practices, workplace safety, and employee documentation. 

• Train and develop employees in established procedures and service standards, identifying opportunities to improve workflows, productivity, communication, and consistency across the operation. 

• Lead by example and actively participate in daily operations, performing FOH duties and assisting team members as business levels require while maintaining overall awareness of the operation and guest experience. 

• Inventory & Ordering: Assist with inventory management and product ordering, including monitoring par levels, completing inventory counts, receiving and organizing deliveries, and maintaining appropriate product levels to support daily operations while minimizing waste. 

• Timekeeping: Help monitor and maintain accurate employee timekeeping, including reviewing punches, meal and rest periods, and timecard corrections to support accurate payroll and compliance with Company policies and applicable California labor requirements.

Competencies and Job Requirements:

Required: 

• Must have Food Handlers, AllerTrain and RBS training and certification withing 7 days of employment

• Effective communication skills, oral & written

• Strong sense of customer service & safety awareness

• Able to understand and follow verbal and written instructions

• Have a neat & clean appearance in compliance with the company grooming standards

• Punctual, able to report at scheduled start time 

• Work well as part of a team

• Able to remain patient, calm and composed in a fast paced, high volume demanding environment

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of frequently carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the work place is usually loud. Occasional exposure to fumes, odors, and gases. Occasional exposure to dusts, mists and poor ventilation. Constant exposure to potential mechanical, electrical, burns and radiant energy hazards. Occasional exposure to toxic, caustic chemical hazards.

Equipment Used in Job: Varies

Education and Experience:

Required:

• High School Diploma or GED

• Three years experience in F&B operations, as well as knowledge of service standards, experience in a resort facility, high volume production operation related experience and/or training; or equivalent combination of education and experience

• Two years supervisory experience.

Preferred

• Bachelor’s Degree

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.