Account Planner 2

Who We Are:

Sheridan Pontiac, a CJK Company, provides high-quality printing and publishing solutions for magazines and catalogs. Our talented teams and strong capabilities transform ideas into results. With continued growth ahead, we’re looking for enthusiastic, driven individuals to join us on our journey. Apply today to join the Sheridan Team!

What We Offer - Total Rewards

• A safe, values-based company that acts with integrity and respect for all.
• On-the-job training programs through Sheridan Academy
• Career advancement with an employer who supports your development
• Tuition reimbursement for approved coursework
• Competitive compensation
• Paid time off & holidays
• An employee referral program that pays you money
• Medical (PPO and HSA Plans), Dental, Vision
• First Stop Health – convenient no- or low-cost telemedicine services
• Confidential and free EAP program for wellness and mental health
• Company-paid basic life, AD&D, and short-term disability insurance
• 401(k) retirement plan with company match
• A successful and growing industry-leading company

Account Planner 2

Job Summary:   

Coordinate production of printed materials or print-related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. Position is onsite.     

Duties/Responsibilities:   

• Work assignments are typically both a mix of routine and non-routine work that often requires deviation from accepted practice and procedures to complete given a wide variety of circumstances encountered in the job.  

• Work is reviewed primarily for end results and is performed under general guidelines or procedures which include administrative directives in the form of rules, policies, and established precedents pertinent to the assignment.  

• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.  

• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.  

• Provide quality review for other Account Planners to ensure all information is accounted for and accurate before commencement of production.  

• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.  

• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.   

• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.  

• Coordinate production of components with other internal plants and/or external vendors as required.  

• Coordinate the resolution of customer or manufacturing issues with customer jobs.  

• Engage appropriate departments to verify the issue and determine the root case.   

• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.  

• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.  

• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards.  

• Tally the final production runs and work performed to assemble paperwork for billing purposes.  

• May mentor junior level Print Production staff or work on special projects.  

• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.  

• May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job.  

• May have responsibility for the composition and/or copy prep of the customers’ products.  

• Performs other related duties and participates in special projects as assigned.    

Basic Qualifications:   

• High school diploma or GED  

• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. 

Desired Skills and Abilities:  

• HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.  

• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.   

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.   

• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.   

• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.  

• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and adjust to meet business needs.  

• Must be able to work on weekends and holidays.  

• Analytical and quantitative problem-solving skills with the ability to establish own priorities 

• Entrepreneurial mindset and abstract thinker  

Physical Requirements   

• Long periods of sitting at a computer 

Travel Requirements   

• 0%   

CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.  

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Coordinator at 815-844-1437 or Alexa.Rentauskas@sheridan.com