Full-Time Patient Care Assistant

About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary
The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.
PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.

Why Join Us?
We offer a comprehensive and competitive benefits package, including:
•  Generous Paid Time Off
•  Medical, Dental, and Vision Insurance
•  403(b) Retirement Plan with employer match
•  Life and Disability Insurance
•  Professional Development Opportunities
•  Commuter Benefits
•  A mission-driven workplace that values equity, inclusion, and belonging
PPLM is a 501(c)(3) charitable organization and an equal opportunity employer.
We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.
Our workplace values guide how we work with one another:
We Tend to the Team
We Honor and Respect All People
We Jump In
We Try and We Learn
We Care for Our Business
We Return to Our Mission
We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.
Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.
PPLM is committed to providing reasonable accommodations throughout the application and interview process.