Program Manager

This position is located in the Training Centers Division, Office of Training and Development (T&D). T&D is responsible for overseeing training programs for all TSA employees and contractors. T&D manages the operations and delivery of courses to ensure compliance with mandatory training requirements for the frontline workforce, including Transportation Security Officers, Federal Air Marshals, canine teams, instructors, inspectors, and other specialists.

The incumbent serves as a Program Manager (Director) within the Training Centers Division, Office of Training and Development. Duties include but are not limited to: Exercises full supervisory and personnel management authority over Associate Directors, managers, analysts, instructors, and administrative staff. Provides leadership, direction, and guidance to venue operations leaders. Plans and assigns work based on priorities, program requirements, employee capabilities, and workload balance. Establishes management controls, position descriptions, and performance standards; evaluates performance; recommends development; and recognizes high performance. Provides advice and instruction on work and administrative matters; selects applicants; approves leave; resolves complaints; and takes or recommends disciplinary action. Directs daily TSA Training Center and venue operations, ensuring facilities, equipment, instructional resources, logistics, and support services meet scheduled training needs. Coordinates internal and external stakeholders to secure space, technology, lodging, transportation, and security. Maintains a safe, effective learning environment; monitors operational conditions; resolves issues; and aligns training delivery with TSA priorities, resources, and requirements. Provides executive-level management of Training Center programs by establishing goals, priorities, performance measures, and risk-mitigation strategies. Translates TSA and T&D objectives into operational plans; continuously monitors resources, facilities, costs, training delivery, and student feedback; analyzes trends and outcomes; and recommends improvements, efficiencies, resource needs, and program enhancements to senior leadership. Manages Training Center resources to align personnel, facilities, equipment, technology, supplies, and contracted services with budgetary and operational priorities. Coordinates with vendors and internal support offices to obtain resources efficiently. Monitors expenditures, contract performance, and service delivery; identifies variances and emerging needs; and recommends budget, resource-allocation, and continuity strategies to senior leadership. Collaborates with course developers, instructors, and program officials to improve curriculum, delivery methods, and student outcomes. Ensures venues support learning objectives, identifies quality or consistency issues, and recommends corrective actions using feedback, performance data, and lessons learned. Serves as liaison with stakeholders to align Training Center operations with TSA goals and training requirements. Promotes cross-center communication, curriculum consistency, and information sharing. Oversees operating procedures and recommends policy improvements to enhance effectiveness, efficiency, accountability, and compliance. Performs other duties as assigned.

You must possess U.S. Citizenship or be a U.S. National. You must have reached the minimum age (18) at the time of application. Selective Service registration is required. Must pass pre-employment drug screening AND random drug/alcohol testing. You must complete a Tier 5 investigation. You must be able to obtain and maintain a Top Secret clearance. Supervisory/Managerial Probationary Period Requirements: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position. Additional Conditions of Employment in Qualifications Section If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

This position does not have a positive education requirement.