Server Operations - AWS

The Server Operations – AWS resource is responsible for the day-to-day management, maintenance, security, and optimization of cloud server infrastructure hosted in AWS. This role supports reliable, compliant, and highly available compute services for mission-critical applications and enterprise platforms, including AWS GovCloud environments where applicable.

The Cloud Engineer II applies cloud engineering practices to provision, harden, configure, and optimize AWS infrastructure while supporting operational incident resolution and continuous improvement. The position partners with engineering, cybersecurity, DevOps, application, and stakeholder teams to implement secure changes, remediate issues, maintain documentation, and improve the resilience of cloud-hosting environments.

Key Responsibilities

• Deploy, provision, configure, harden, and optimize AWS cloud infrastructure and server services supporting enterprise applications and platforms.

• Monitor AWS-hosted and on-premises server health, performance, availability, capacity, and compliance; identify issues and escalate risks that could impact service delivery.

• Own, triage, investigate, and resolve infrastructure incidents and service requests in alignment with established technical-support procedures and escalation expectations.

• Administer and support Linux and Microsoft Windows Server environments, including patching, reboots, configuration updates, capacity checks, lifecycle activities, and operational troubleshooting.

• Review vulnerability findings and coordinate timely remediation activities with cybersecurity, engineering, and application teams to improve the security posture of cloud-hosted systems.

• Develop scripts, templates, and repeatable infrastructure configurations to support consistent provisioning, configuration management, and Infrastructure as Code practices.

• Collaborate with cross-functional teams to translate technical objectives and operational requirements into secure, supportable cloud infrastructure solutions.

• Create and maintain detailed runbooks, standard operating procedures, environment documentation, and cloud-infrastructure best practices to support reliable operations and knowledge transfer.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent relevant work experience.

• Cloud service provider associate-level certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud Platform.

• 8–15 years of information technology experience, including 3–4 years of cloud engineering experience supporting one or more cloud service provider platforms.

• At least 4 years of experience troubleshooting Microsoft Windows or Linux operating systems in an administration, support, or engineering capacity.

• Experience deploying, provisioning, hardening, and supporting cloud infrastructure, including compute, storage, networking, and security-related cloud services.

• Strong experience with Linux and Microsoft Windows Server administration, incident management, vulnerability remediation, and technical troubleshooting.

• Demonstrated ability to create and maintain technical documentation, including infrastructure designs, runbooks, standard operating procedures, and environment configuration details.

• U.S. citizenship is required.

Preferred Qualifications

• Professional-level cloud certification in AWS, Microsoft Azure, Oracle Cloud Infrastructure, or Google Cloud Platform.

• Experience supporting AWS GovCloud or other regulated cloud environments.

• Experience using Infrastructure as Code, continuous integration and delivery practices, automation, scripting, AWS CloudFormation, Terraform, Ansible, or comparable technologies.

• Experience with cloud identity and access management, security groups, backup and storage services, network design, and shared-security responsibilities.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.