Team Lead - Renewed Operations

Raymond West is looking for a skilled Team Lead to join our Renewed Team! The Team Lead, Renewed Operations is an experienced Renewed operational team member who performs day-to-day work activities within the Renewed Operations department while providing guidance, coordination, and support to others within the assigned area. This role applies well-developed knowledge of operational processes and procedures to organize workflow, address issues, and support consistent and efficient execution of team activities.

The Team Lead, Renewed Operations will work independently within established procedures and practices, the Lead will identify and analyze operational problems, determine appropriate solutions, and resolve more complex situations where a clear precedent may not exist. The position may provide training, mentoring, and work direction to team members but does not have formal supervisory responsibility.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical and responsibilities are listed below. This list is not inclusive.   

• Serve as a subject matter expert for Renewed Operations processes, systems, and procedures, providing guidance and support to team members and cross-functional partners.
• Lead the onboarding and training of new employees, ensuring consistent understanding and adherence to departmental processes and expectations.
• Review and audit Renewed orders to ensure accuracy, compliance with established procedures, and a high level of customer satisfaction.
• Perform monthly audits of internal warranty billings, ensuring accuracy, proper cost allocation, and timely resolution of discrepancies.
• Manage the IMMEX program, maintaining compliance with all documentation, reporting, and operational requirements.
• Support the resolution of complex operational issues, partnering with internal stakeholders to identify root causes and implement solutions.
• Identify opportunities for process improvement and assist in the development and maintenance of standard operating procedures and training materials.
• Monitor departmental workflow and serve as a resource for escalated questions, helping ensure timely and efficient execution of operational activities.

Required Skills/Abilities: 

• Excellent written and verbal communication skills 
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-workers and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required

Education/Experience: 

Minimum Education and Experience: Determined by position  

• Preferred experience
  • Bachelor’s degree and 3 years of increasingly more responsible administrative experience.
• Required experience
  • 2-year minimum of related administrative work experience

Physical Requirements: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Position is Sedentary and deskbound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds  

Working Hours: 

• Weekdays (Monday through Friday), 7 a.m. through 4 p.m. (or variable as required).

Pay Range:

• The hourly range for this position is $26.00 - $38.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen. 

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service. 

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.