Regional Support Services Office Manager

Incumbent directs administrative support for the major programs of Fleet and Family Readiness (FFR) across MD, DC, and Northern VA. Supported programs include Navy Housing, Galley, MWR, FFSP, CYP, and VFQ. Key functions encompass data analysis, marketing; finance (APF/NAF), planning and management of Information Technology and Management Information System (IT/MIS) applications, Customer Oriented Enterprise (COE); training; strategic planning, and business process improvement.

Duties include but not limited to: Supervises a diverse NAF/APF workforce, providing direct oversight to key functional leads and second-level supervision to 25 staff in finance, IT, marketing, facilities, and administration. Establishes priorities, balances workloads, evaluates performance, and directs hiring and disciplinary actions. Promotes professional development, employee incentive programs, and EEO philosophies, ensuring strict adherence to merit principles and fair personnel practices. Fiscal responsibility for APF and NAFI controls exceeding $60M annually and overall management support of both NAF & APF direct and reimbursable resources exceeding $62M annually. Principle POC for N9 NAFI & APF accounting, budget and resource management; NAFI and APF acquisition and asset/inventory management; NAFI personnel; APF position control; employee training; marketing and communications; NAFI Management Information Systems/Computer/Point of Sale/Web systems support; management analysis; business process re-engineering and metrics; administration; and customer oriented enterprise services. Coordinates budget requirements with Regional Program Directors and provides general guidance for preparation of the annual operating budget. Monitors and provides technical advice involving management planning, cost control, coordination of work force and resources, and providing expert advisory services to senior agency military and civilian management regarding cognizant programs. Responsible for direction, formulation, implementation and regional management for the business plan, policies, operating procedures, partnerships, personnel and resource management for successful delivery of services. Prepares long and short-range broad scope planning guidance in accordance with broad program policies and objectives. Directs all N9 regional support that includes Non-Appropriated Fund (NAF) and Appropriated Fund (APF) Finance, Accounting, Budget and Resource Management; NAF and APF Acquisition and Asset/Inventory Management; Information Systems, Point of Sale and Computer Support; Marketing; and Customer Oriented Enterprise Services. Directs Functionality Assessment processes for Regional FFRP operations. Employs business process re­engineering tools (i.e. mapping, surveys, focus groups, contract support) to reduce costs, improve efficiency and program effectiveness. Responsible for tracking compliance with financial, personnel and program support controls for all programs within Region. Solicits input from F&FR Program Managers regarding internal short/long range goals, objectives and program standards. Monitors programs to ensure standards are met or exceeded. Routinely evaluates and reviews ongoing programs and provides Program Managers with guidance to promote and facilitate procedures that may develop, adapt, modify, expand, or otherwise change the program activity to better meet and enhance the expected effectiveness of the activity. Incumbent oversees, develops, and executes a comprehensive marketing program including publicity, promotions advertising and interactive web pages and social networking. Regularly briefs and reports regarding marketing initiatives and related activities. Ensures that all Regional N94/N9 facilities meet established fire, safety, security and sanitation guidelines. Ensures timely action to correct deficiencies as needed. Serves as regional command representative on major claimants' integrated process teams, boards, and planning conferences. Manages complex functional areas, including resources, finance, IT systems, contracts, and procurement. Establishes regional inter-service initiatives to improve efficiencies, representing leadership in operations, negotiations, and new construction.

This position does not have a positive education requirement.