Showroom Director, Flagship

About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
Our Leadership Proposition
Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role
As Showroom Director of our flagship showroom, you will serve as the face of the brand in one of our most visible and strategically important locations. This leadership role is responsible for driving the showroom's overall business performance, elevating the client experience, and strengthening our position within the architecture, interior design, and luxury residential trade community.
You will own all aspects of showroom performance, with accountability for exceeding revenue, profitability, and client engagement goals. This leader will develop and execute a strategic business plan that drives sustainable growth while creating an environment where both seasoned professionals and emerging talent can thrive.
Leading a large and diverse team, you will inspire, coach, and develop a high-performing culture built on accountability, collaboration, and exceptional service. The ideal candidate has demonstrated success managing teams with varying levels of experience, leveraging the strengths of tenured associates while accelerating the growth and development of newer talent.
Success in this role requires a deep understanding of relationship-based selling and the ability to cultivate meaningful partnerships with architects, designers, builders, and other trade professionals. Working closely with the Business Development team, the General Manager will expand market presence, deepen client engagement, and identify new opportunities to grow market share through both personal influence and team leadership.
As the leader of our flagship location, you will regularly partner with senior executives and cross-functional leaders and play a key role in representing the showroom internally and externally. This includes hosting client events, industry gatherings, leadership meetings, vendor presentations, and company-wide initiatives that reinforce the flagship's position as a destination for design inspiration and exceptional client experiences.
Why This Role Is Different
This is not simply a showroom management role. It is an opportunity to lead our flagship location, shape the client experience, influence company strategy, and serve as a visible ambassador for one of the industry's premier luxury brands. The successful candidate will build upon a strong foundation while creating the next chapter of growth, talent development, and market leadership.
This position is ideal for a leader who is passionate about design, energized by developing people, and motivated by building lasting relationships within the architectural and design community.
This is an onsite role, 5 days per week. Saturdays may be included in the future.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.