Client Director - Hospitality & Retail

Qualifications & Experience

• 10+ years of experience in enterprise technology sales, account leadership, or C-level leadership within the retail and hospitality markets, with a proven record of managing large, complex accounts
• Demonstrated success selling to hospitality and retail organizations (hotels, resorts, restaurants, retail, grocery, convenience) at Fortune 1000 or equivalent scale
• Consistent quota attainment with multi-million-dollar annual gross profit responsibility
• Experience in a value-added reseller, systems integrator, OEM, or services organization strongly preferred

Business and Technical Acumen

Working knowledge across multiple domains, including:

• Data Center and Cloud: compute, storage, virtualization, hybrid cloud, and workload placement
• Networking and Edge: SD-WAN, campus and branch, wireless, and store or property connectivity
• Cybersecurity: PCI compliance, zero trust, ransomware resilience, and identity
• Digital Workplace and Customer Experience: collaboration, endpoints, kiosks, and point-of-sale ecosystems
• AI and Data: personalization, demand forecasting, computer vision, and AI-ready infrastructure

Financial Acumen: TCO and ROI modeling, financing and leasing structures, and capital versus operating expense considerations

Sales and Leadership Skills

• Proven ability to engage and influence C-level executives and navigate complex, multi-stakeholder buying decisions
• Strategic account planning, pipeline generation, and forecasting discipline
• Strong negotiation, deal structuring, and commercial acumen
• Excellent presentation, storytelling, and executive communication skills
• Ability to build and maintain strong relationships across the region, including with OEM partners, account teams, and internal stakeholders
• Strategic thinking and business acumen: prioritizes time and resources and aligns investments to territory financial objectives while driving meaningful customer outcomes
• Industry thought leadership: a track record of influencing customer direction through engagements, speaking opportunities, authored content, or industry events

Interpersonal and Professional Skills

Our Client Directors do more than manage accounts. They create momentum by taking initiative, building trust, simplifying complexity, and owning outcomes.

• Self-starter who takes ownership without waiting to be told
• Can-do mindset; finds a way forward rather than dwelling on obstacles
• Resilient competitor with a team-first, accountable approach to winning
• Customer-centric and collaborative, building trust through consistency and follow-through
• Exceptional communication and documentation skills
• Naturally curious with a consultative mindset
• Thrives in fast-paced, high-visibility environments

Education and Certifications

• Bachelor’s degree in business, technology, or a related field, or equivalent experience
• Industry sales certifications and OEM partner credentials are a plus

Travel

• Up to approximately 25–40% travel across the TOLA region, including customer sites, stores and properties, OEM events, and the ATC

Additional Skills: Vertical Depth (a plus, not required)

• Experience with resort and hotel operations or large multi-unit restaurant and QSR environments
• Familiarity with retail technology ecosystems such as point-of-sale, payments, and inventory platforms
• Established relationships with hospitality and retail technology leaders in Texas, Oklahoma, Louisiana, or Arkansas
• Experience selling AI, edge, and cyber resilience solutions into multi-site operators

• Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $125,000 to $150,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

 If you have any questions or concerns about this posting, please email taposting@wwt.com.

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

As a Client Director - Hospitality & Retail on the TOLA sales team, you will own the executive
relationship, growth strategy, and revenue outcomes for a portfolio of large hospitality and retail
customers across Texas, Oklahoma, Louisiana, and Arkansas. This role is built for a seasoned enterprise sales leader who thrives on building long-term strategic partnerships, orchestrating cross-functional teams, and turning customer business priorities into technology outcomes.

You will serve as a trusted advisor to senior stakeholders across hotels and resorts, restaurants and
quick-service, big-box and specialty retail, grocery, convenience, and e-commerce and omnichannel
businesses. You will be equally comfortable in a CIO or CTO strategy session, a store-operations or
guest-experience workshop, and a commercial negotiation with procurement.

You will partner with WWT solution architects, OEM partners, services and integration teams, and
finance to develop solutions that are technically sound, financially aligned, and value-driven.
Leveraging WWT's Advanced Technology Center (ATC) for demos, workshops, and proofs-of-concept,
you will accelerate customer decision-making and deliver exceptional outcomes.

This is a senior sales leadership role for someone who loves winning, building trust at the executive
level, and connecting technology investment to business results such as guest experience, same-store
sales, supply chain efficiency, loss prevention, and operational resilience.

Responsibilities:

Account Strategy and Revenue Ownership
- Own the annual account plan, pipeline, forecast, and quota attainment for assigned hospitality and
retail accounts across TOLA.
- Build multi-year account strategies that expand WWT's footprint across data center, cloud,
networking, security, digital workplace, and AI.

- Maintain forecast accuracy and pipeline discipline in Salesforce, including timely close-date, stage,
and gross profit updates.
- Identify whitespace, qualify and shape opportunities early, and drive deals from first conversation
through close and delivery.

Vertical Market Leadership - Hospitality and Retail
- Develop deep knowledge of vertical priorities: store and property modernization, point-of-sale and
payments, guest and customer experience, personalization, omnichannel and e-commerce,
inventory and supply chain, and loss prevention.
- Position WWT solutions for edge and in-store/in-property infrastructure, SD-WAN and Wi-Fi,
PCI-aligned security and cyber resilience, hybrid cloud, and AI and data initiatives such as demand
forecasting and computer vision.
- Track vertical trends, competitors, M&A, and capital cycles, and translate them into account and
territory plans.
- Represent WWT at relevant industry events, customer forums, and executive roundtables across
the region.

Executive Engagement and Relationship Leadership
- Build and sustain C-level and VP-level relationships (CIO, CTO, CISO, CFO, COO, and
business-unit leaders) as the customer's go-to WWT executive.
- Lead executive business reviews, strategy sessions, and ATC briefings that connect customer KPIs
to technology roadmaps.

- Navigate complex buying centers and procurement processes, setting expectations with clarity and

precision.
- Act as the escalation point and advocate for customer success, working through issues with
urgency and ownership.

Solution Orchestration and Partner Collaboration
- Orchestrate WWT resources, including solution architects, consulting, ATC, integration and supply
chain, services, and finance, around each pursuit.
- Collaborate closely with strategic OEM partners (for example, Cisco, Dell, NVIDIA, HPE, Palo Alto
Networks, and others) to craft unified, multi-vendor solutions and joint account plans.
- Leverage the ATC for demos, workshops, proofs-of-concept, and solution validation.
- Partner with WWT Finance and Legal on deal structure, financing options, contracts, and
commercial terms.

Team Leadership and Internal Collaboration
- Lead virtual account teams and drive alignment with Client Executives, CSAs, Client Solution
Managers, and delivery leaders.
- Coordinate with TOLA sales leadership on territory priorities, forecast calls, and regional initiatives.
- Share best practices, win stories, and customer insights across the region to raise overall
performance.
- Model WWT's culture of innovation, teamwork, curiosity, and customer-first service.