Dispatch Representataive

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Takes inbound calls from Customer Service to change Transportation information (Quadrants, Address, Transportation Preference or related Demographic changes) within Medi Connect.
2. Communicates with the Customer Service Help Desk and Medical Assistants as warranted
3. Communicates to the External Transportation Coordinator (ETC) any LMC-MCT/ TA patients are ready to be picked up.
4. Adds patients to the appropriate Transportation Route for any same day transportation needs for scheduled SNF Appointments.
5. Assesses patient for transportation need determining LMC Special / Regular or MCT Wheelchair transportation and communicates that information to the Transportation Receptionist to execute changes.
6. Handles inbound calls from Customer Service, Care Coordination, Service Assessment, patients and outside Providers.
7. Communicates regularly with drivers for added patients added to their Routes.
8. Covers Urgent Care on Weekends to report patients for Pick up and add patients to Driver Routes.
9. Assists the Transportation Supervisors on a daily basis with paperwork and general administrative and clerical tasks.
10. Receives inbound calls from the Hospital Representatives regarding Hospital discharge transportation- determining the appropriate mechanism for Transportation either LMC Wheelchair or MCT/ TA. For LMC transports they create the Trip and for MCT they communicate that information to the External Transportation Coordinator (ETC).

What We’re Looking For

• Valid and clear state driver’s license (minimum of 3 years)
• Strong organizational and communication skills
• Ability to work independently and stay motivated
• Flexible schedule and reliable attendance
• Fluency in English and Spanish
• High School Diploma/GED
• Commitment to company compliance, ethics, and confidentiality