Group Leader

Who You Are

The Group Leader will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective leadership and resource management, the Group Leader will align service center activities with company-wide goals and objectives while fostering a collaborative and customer-focused team environment.

How It’s Done

• Support FANUC America Corporation customers by:
  • Strengthening relationships with customers through proactive communication and service excellence
  • Ensuring high-quality customer service by addressing inquiries, troubleshooting technical issues, and facilitating solutions with customers
  • Overseeing daily service center operations to ensure seamless scheduling between engineers and customers
• Provide technical support and guidance to Field Service Engineers by:
  • Consulting with Field Service Engineers to identify resolutions of technical problems
  • Reviewing accuracy of Oracle service reporting and procedures
  • Communicating technical information to Field Service Engineers
  • Facilitating proper maintenance of service tools with the engineer
• Coordinate assigned Field Service Engineers in the areas of:
  • Monitoring workload distribution to optimize efficiency and ensure prompt response to customer needs
  • Assuring accurate time sheet reporting
  • Maintaining compliance with service policies, safety regulations, and quality standards
• Support technical service documentation for the Service Center:
  • Ensure all engineers have access to the technical resources necessary to complete their work (Example: DoBook, SharePoint, FANUC HQ site)
  • Provide input for the improvement of documentation
  • Drive operational improvements through resource optimization
  • Communicating technical issues and status to the Service Center Manager
• Foster a collaborative and customer-focused team environment
• Maintain Service Center inventory together with the Service Center Manager
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed
• Physically able to drive to customer locations by car for periods up to 6 hours at a time

What You Need

• High School Diploma/GED
• Three years’ field service experience, with a minimum of five years with FANUC America Corporation
• Demonstrated leadership and supervisory skills with experience coordinating field service activities, mentoring technicians, and supporting cross-functional teams
• Extensive knowledge of FANUC CNC, Robotics, and Automation products, including startup, maintenance, repair, and customer training activities
• Mechanical aptitude with hands-on experience performing machine maintenance, repairs, adjustments, and equipment restoration to minimize downtime
• Solid foundation in electronic technology, including electrical systems, industrial controls, servo systems, drives, and automation components
• Proficient in reading and interpreting electrical, pneumatic, hydraulic, and schematic drawings to diagnose and resolve equipment issues
• Advanced troubleshooting and problem-solving skills with proven ability to identify root causes and implement effective corrective actions in manufacturing environments
• Working knowledge of computer hardware, networks, and software applications utilized in industrial automation and machine tool environments

What Would Be Even Better

• Associates degree or two-year technical degree
• More than five years of experience with FANUC America supporting customers, equipment installations, troubleshooting activities, and field service operations

It’s Your Move

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck—and thank you for your continued dedication to FANUC America.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

•  Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans