Supervisory Management and Program Analyst

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Management and Program Analyst, you will lead teams and manage the operational strategy, implementation, and evaluation of the SAVE program to ensure effective delivery of verification services and alignment with organizational objectives.

Lead the implementation of program strategies for the SAVE program, coordinating, managing, and monitoring multiple initiatives to achieve organizational objectives within the USCIS Verification Division.

Facilitate Integrated Project Teams (IPTs) for the SAVE program, ensuring effective collaboration, assignment of responsibilities, tracking status of activities, and achievement of milestones.

Consult and advise Verification Division leadership on a wide range of critical initiatives and activities related to SAVE, providing expert guidance and recommendations.

Develop and maintain a portfolio-level roadmap of key goals, milestones, and initiatives for the SAVE program, ensuring alignment with USCIS and Verification Division priorities.

Create plans and manage activities to evaluate the effectiveness and efficiency of the SAVE program, ensuring key metrics are met and value is delivered to stakeholders.

Conduct customer satisfaction survey analysis and reporting for SAVE, synthesizing feedback, identifying trends, and recommending actionable improvements.

Develop and execute SAVE program evaluation strategies, including establishing metrics, collecting and analyzing data, and reporting findings to inform decision-making.

Ensure accurate business requirements for SAVE are established and documented in alignment with program strategy, facilitating requirements gathering sessions and validating deliverables.

Ensure accurate and timely program-level communications for SAVE to internal and external stakeholders, including preparation of executive briefings, status reports, stakeholder updates, talking points, and related materials.

Integrate activities across Product Support, Product Delivery, and other Verification Division components to ensure efficient execution of SAVE business goals and initiatives.

Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

Voluntary Separation Incentive Payment (VSIP): Per 5 CFR 576.202, An employee who receives a Voluntary Separation Incentive Payment (VSIP) and later accepts employment for compensation with the Government of the United States within 5 years of the date of the separation on which the VSIP is based, including work under a personal services contract or other direct contract, must repay the entire amount of the VSIP to the agency that paid it (proof of payment is required) before the individual's first day of reemployment. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.