Program Manager

The Office of Retailer Operations & Compliance (ROC) is seeking dynamic and experienced leaders for three distinct Director positions, all focused on ensuring the integrity and effective administration of the Supplemental Nutrition Assistance Program (SNAP) retailer operations nationwide. While all roles provide strategic leadership and authoritative oversight to safeguard federal resources and uphold program integrity, each Director leads critical and specialized functions.

Fraud Analytics Division Director - See Below

Directs all national SNAP fraud analytics, predictive modeling, data mining, and risk evaluation activities for retailers and meal service providers, including developing advanced analytic tools and identifying high-risk transaction patterns.

Manages the assessment, documentation, and evaluation of retailer fraud allegations, ensuring comprehensive fraud assessments are conducted and providing technical guidance to investigative partners on analytics and emerging fraud schemes.

Leads transformational improvements in fraud detection, strengthens risk assessment systems, enhances data sharing, and fosters collaboration with law enforcement agencies for criminal, civil, and administrative actions.

Retailer Compliance Division Director - See Below

Leads all national SNAP retailer compliance operations, including administrative case processing, rigorous analytic reviews of transaction activity, and sanction actions resulting from retailer misconduct

Manages the complete sanction process for SNAP retailer investigations, from issuing Charge Letters to coordinating Administrative and Judicial Review requests, ensuring consistent application of regulations and equitable enforcement

Collaborates with law enforcement partners, offering technical expertise on compliance case development and evidentiary thresholds, and drives modernization initiatives to streamline administrative processes and strengthen investigative readiness.

Retailer Operations Division Director - See Below

Leads, directs, and oversees all national SNAP retailer operations activities, including authorization, reauthorization, compliance verification, and administrative actions for participating stores and meal service providers

Develops and implements national policies and strategic initiatives to strengthen program integrity, executing enhanced retailer screening, criminal history reviews, and identity verification to prevent ineligible retailers from entering the program

Drives organizational improvements that enhance operational efficiency and national program stewardship, while serving as a senior advisor to ROC leadership on retailer integrity issues, emerging fraud trends, and strategic priorities

There is no substitution of education at this grade level.