Lead Medical Support Assistant

This position is located at the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin, Veterans Administration. The incumbent provides leadership and oversight to subordinate Medical Support Assistants (MSAs) assigned to outpatient clinic areas within the Health Administration. This role is responsible for direction, daily operations, and efficient management of MSA functions.

Total Rewards of a Allied Health Professional The incumbent provides leadership and oversight to subordinate Medical Support Assistants (MSAs) assigned to outpatient clinic areas within the Medicine Division. - Assigning, monitoring, and evaluating the work of subordinate staff. - Ensuring accurate processing of all patient movements between VISTA and CPRS, verifying orders, and confirming adherence to established procedures. - Resolving complex operational issues to ensure patient care needs and organizational goals are met. - Assessing new products, equipment, and systems and recommending improvements to operational workflows. - Identifying training and educational needs; participating in staff interviews and contributing to selections. - Evaluating employee performance and initiating appropriate administrative actions when required. - Conducting Weingarten meetings and proposing disciplinary actions as necessary. - Approving leave requests and monitoring leave balances with appropriate follow-up. - Attending training sessions and participating in medical center-level initiatives. - Extracting, analyzing, and reporting data to support performance measures for senior leadership Work Schedule: 7:30am to 4:00pm,Monday - Friday ??????? Telework: Not Authorized Virtual: This is not a virtual position. Functional Statement #: 10517F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.