Student Volunteer (Unpaid Position)

The U.S. Department of Labor (DOL), Office of Inspector General (OIG) serves as an independent and objective unit within DOL. OIG is responsible for auditing, investigating DOL programs and operations to promote economy, efficiency and effectiveness in the administration of the programs; and to prevent and detect fraud and abuse in the programs and operations.

Make an impact while you learn, as a student volunteer. The Spring 2027 program offers students an opportunity to volunteer to support a program-based project that supports real federal missions, gains hands-on experience and valuable career-ready skills. This position is unpaid. The Student Volunteer program, authorized by 5 CFR Part 308, enables Federal agencies to engage students in uncompensated work assignments that provide educational experience, career exploration and skill development. The Branch of Database Management and Applications (BDMA) within the Division of Information Technology (DIT) is seeking a motivated Student Volunteer to support the administration and operation of the ServiceNow application. This opportunity will provide hands-on exposure to IT service management, enterprise application support, data analysis, and business process improvement. The Student Volunteer will work collaboratively with IT professionals while developing technical, analytical, communication, and problem-solving skills. The Student Volunteer will assist with administrative, technical, and operational support for the ServiceNow application. Duties may include, but are not limited to, the following: 1. Application Testing and Troubleshooting: Participate in testing ServiceNow application features, updates, and enhancements; document issues and assist IT staff in research and identifying potential solutions. 2. Documentation and Knowledge Management: Help develop, organize, and update ServiceNow user guides, standard operating procedures (SOPs), knowledge base articles, and other technical documentation. 3. Reporting and Data Analysis: Assist with generating ServiceNow reports, dashboards, and performance metrics to support IT management in monitoring service delivery and identifying opportunities for process improvement. 4. User Support and Training: Support IT staff in responding to basic ServiceNow user inquiries and assist in preparing training materials, presentations, and instructional resources. 5. Process Improvement and Automation: Assist in reviewing existing IT workflows and identifying opportunities to streamline processes, improve efficiency, and enhance the use of ServiceNow capabilities. 6. IT Project Support: Become familiar with project lifecycle and change and configuration control processes and assist in compliance and documentation. Participate in ServiceNow-related projects, team meetings, and other IT initiatives by assisting with research, documentation, coordination, and tracking project activities.

To qualify, you must be enrolled not less than half-time in an accredited trade school, technical or vocational institute, junior college, college, university, or other accredited educational institution. You also must be in good academic standing as defined by your institution. Attach a copy of your transcripts to your application package for verification. If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility described in this announcement, your application will be deemed incomplete, and you will be ineligible for further consideration for this vacancy. An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university and vocational or technical institution. See the Required Documents section of this announcement. If you do not submit a transcript (unofficial or official) indicating your possession of the required education, you will not be considered for this position. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information. If the student is not currently enrolled or is between academic programs, the student may have a brief interim period of not more than five months during which the student must demonstrate a bona fide intention of continuing to pursue a course of study immediately after the interim period has ended. This documentation may be provided through an official letter from the academic institution confirming the student's status as a continuing student, or similar documentation.