Insurance Customer Service

This employee works the company's Insurance Eligibility Queue, which identifies when a patient's insurance has termed, as well as any issues with insurance.

• Works to ensure that the patient's health care benefits cover the required DME equipment
• Required to contact a patient's insurance company to verify coverage levels, deductibles, and out of pocked expenses for DME coverage
• Working directly with our patients may be required
• excellent customer service is a must
• Enter data in an accurate manner
• Update patient benefit information in the insurance system and verify the existing information is accurate
• Requires the specialist to spend extensive amounts of time on the phone with insurance companies and/or patients

• Prior experience working with insurance companies preferred
• Extensive knowledge of different types of coverage and policies
• Excellent multitasking skills
• Must be detail-oriented and organized to maintain accurate patient insurance records
• Must have the ability to focus and work quickly
• Must work well with others

Education and Experience:

• High School diploma or equivalent required
• 1--2 years experience working with patient billing preferred