IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC)

This position is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

Analyzes and resolves problems within the scope of activity operations, referring those requiring specialized expertise to the appropriate technical expert.

Coordinates, executes, implements, and maintains the installation and operation of customer application systems.

Provides advice and assistance to customers and troubleshoots the most complex problems while minimizing interruptions to customers’ ability to carry out critical business activities.

Develops and manages customer performance requirements, support policies, and procedures.

Leads rapid-response teams addressing customer service problems resulting from catastrophic events, such as virus infections or widespread power outages.

Serves on the application implementation team to ensure customer service requirements are addressed.

There is no substitution of education for specialized experience at the GG-12 grade level.