Production Support II - 1st shift - L3 - NAIC2

Qualifications
High school/GED required.
2+ year progressive experience in a related field.

2+ year in Lab Operations Support Coordinator role preferred.

Knowledge, Skills, and Abilities
In depth Systems knowledge with Oracle (WMS, NCT), MES, and Salesforce (Case Management)
This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department..

Essential Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional
• Non-climate controlled environment : Constant

Is this role an individual contributor or does it have direct reports?
Individual Contributor

Level of Autonomy
Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $20.58 to $25.72 an hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Production Support II - L3 - 1st Shift - NAIC2

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

Production Support II is a systematic subject matter expert role responsible for supporting execution of production activities. They are responsible for collaborating cross functionally to ensure physical & systematic movement of material through the is controlled. They are responsible for troubleshooting & resolving systematic inventory discrepancies.

Job Responsibilities

• Provides expert level systematic support utilizing various production systems (MES, Salesforce, Oracle) to troubleshoot & resolve issues
• Train new members of the team in the use of Oracle, MES, Non-Conformance tickets, Salesforce, and other systematic tools
• Assist Lab Operations Support Coordinators with daily tasks
• Utilizes MES to track and document exceptions (flags) to orders
• Utilizes Oracle to support, troubleshoot, rectify the physical & systematic movement of inventory through the Lab (Inbound through Outbound)
• Collaborates with other internal teams (Logistics, Order Management, & Lab Operations) to troubleshoot & resolve systematic inventory issues with
• Production orders and inventory
• Assists Lab Operations personnel in creation of Non-Conformance tickets to ensure proper information is documented for Supplier Management
• Performs inventory validation checks to support Lab Operations & Order Operations teams in timely execution of orders
• Self driven, ability to work independently
• Provide effective, timely communication via multiple systems (Outlook, Salesforce, MES, Teams, ServiceNow)