Auto Glass Calibration Coordinator

Recalibration Administrator

Collision & Glass • Walser Automotive Group

Full-time | $55,000–$65,000 / year | No prior experience required — we train you

Collision & Glass, an affiliate business of the Walser Automotive Group, specializes in autobody, dent, and glass repair. When a windshield is replaced, the cameras and sensors behind it — the ones that power today’s driver-assistance features like lane-keeping, automatic emergency braking, and adaptive cruise control — have to be recalibrated so they work exactly as the automaker intended. That’s where you come in.

As our Recalibration Administrator, you’ll keep this safety-critical work running smoothly: making sure every vehicle that needs a recalibration gets one, verifying it was completed correctly using our calibration system, and keeping the scheduling, documentation, and customer updates organized along the way. It’s a detail-driven role that helps keep drivers safe — and you don’t need any prior experience. If you’re organized, comfortable with technology, and eager to learn, we’ll teach you the rest.

Join a team that values craftsmanship, teamwork, and doing the job right the first time — that’s the Walser Way.

What You’ll Do

• Verify recalibrations are done right. Using our calibration system (fully trained on the job), confirm that windshield and ADAS recalibrations are completed correctly so features like lane-keeping, automatic emergency braking, and adaptive cruise control function as the manufacturer intended.
• Catch what needs calibrating. Identify which makes and models require recalibration and make sure no vehicle leaves without the work it needs.
• Schedule and coordinate. Line up recalibration appointments and keep work flowing smoothly between customers, technicians, and the shop.
• Keep the records straight. Maintain accurate documentation for every calibration, following OEM procedures and requirements.
• Handle day-to-day administration. Update the CRM, track job status, and keep customer information current and organized.
• Stay in touch with customers. Follow up on appointments, status, and next steps, and support outreach for service and maintenance reminders.
• Report on the numbers. Prepare daily, weekly, and monthly reporting on key metrics using our shop systems.
• Partner with the team. Work closely with managers and technicians to keep jobs moving and ensure quality and completion.
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded.

What You Bring

No prior experience needed — we’ll train you on the recalibration system and everything else. What matters most:

• Must be at least 18 years of age
• A valid driver’s license and an acceptable driving record
• Strong organization and attention to detail — you like keeping things accurate and on track
• Comfort learning new software and technology — if you can pick up a new app or system, you’ll do great here
• Clear, friendly written and verbal communication
• A professional, positive attitude and a willingness to learn and adapt

Nice to have (but not required): any background in automotive, collision, glass, dealership, customer service, administrative, or data work — as well as hands-on comfort with computers, IT, or gaming. If you don’t have these, apply anyway.

What’s In It For You?

• Paid Time Off (PTO) — time to relax, spend with family, or enjoy personal time away.
• Career Growth & Advancement — we promote from within and provide clear career paths, mentorship, and opportunities to grow.
• Fertility & Adoption Assistance — up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits — medical, dental, and vision coverage, plus HSA and FSA plans. Includes Blue Cross Blue Shield medical coverage and additional wellness benefits.
• Life Insurance & 401(k) with Employer Match — company-paid life insurance and a 401(k) with an employer match.
• Paid Clothing Program — twice a year, choose from a hand-curated collection of branded Walser apparel — on us.
• Employee Discounts — exclusive discounts across products and services.
• Employee Resource Groups — connect, learn, and grow with inclusive groups including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement — make an impact through volunteer opportunities with the Walser Foundation.
• Employee Assistance Program (EAP) — support for personal and professional challenges.
• Referral Program — earn bonuses for referring talented candidates.

Apply today and help keep drivers safe on the road with Walser Collision & Glass!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.