Telephone Operator ITS

Description

This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However, please note that the information obtained through this process is shared with Human Resources, Hiring Managers/Supervisors, Recruiters, Payroll, and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.

Position Type: 

• Federal Work Study and Non Work Study,

Essential Duties and Responsibilities

• Answer incoming calls and route callers to the appropriate department or individual.

• Provide information about the university's services, hours of operation, and address.

• Maintain accurate records of calls and activities.

Minimum Qualifications:

• Communication Skills: Clear and concise verbal communication is crucial for understanding and conveying information accurately.

• Active Listening: Paying close attention to callers to understand their needs and respond appropriately.

• Customer Service: Providing friendly and efficient service to ensure a positive experience for callers.

• Problem-Solving: Quickly identifying and resolving issues that may arise during calls.

• Patience and Empathy: Remaining calm and understanding, especially when dealing with frustrated or upset callers.

Attention to Detail:

• Ensuring accuracy in taking messages, transferring calls, and updating information.

Technical Proficiency:

• Basic phone and computer skills to handle call routing and data entry.

Physical Requirements (if any):

• Position is 100% onsite.

Anticipated Schedule:

• M-F 8:30 AM - 5:00 PM

Job Contact:

• Edward G. Tracy – (313) 993-1554 – tracyeg@udmercy.edu

Special Instructions to Applicants

Michigan’s largest, most comprehensive private University, the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.