Concierge (Weekend availability) (Seasonal)

Description

o Promptly, accurately, professionally and courteously receives all telephone calls and visitors

o Assess received calls/inquiries and directs and/or records and relays messages

o Greet members and guests as they enter the clubhouse and handle questions / requests 

o Create lodge reservations as requested by members or department heads

o Create spread sheet and run reports on lodge activities

o Check members / guests into the lodge recording all pertinent information

o Use all features of the telephone system and voice mail

o Ensure knowledge of staff whereabouts

o Ensure the concierge station is staffed 100% of the time

o Assist with dining reservations and other club amenities 

o Assist office staff with projects as needed

o Sign for deliveries and notifies recipients

o Maintain excel spreadsheet for telephone extension list

o Order office supplies for the office staff as needed, put away and organize office supplies upon delivery

o As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)

o Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures

o Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor

o Maintain confidentiality in discussing staff and organizational matters

o Perform routine office tasks necessary for the operation and presentation of a professional office 

o As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.

o Assist in other duties as needed and directed

Requirements

o High school education or equivalent required 

o Microsoft Office Suite experience required.  Word, Excel, PowerPoint, Outlook and Internet familiarity are essential

o Requires ability to comprehend and interpret instructions, short correspondence and memos 

o Knowledge of office equipment (fax, copier, etc.)

o Excellent communication and organization skills

o Must have valid Florida driver’s license and personal automobile available to run work related errands, company will reimburse mileage for all business travel required.

Essential physical requirements:

o Must be physically able to do assigned work as outlined above.  Must be physically able to sit and use the computer for hours at a time.

o Must be able to lift up to 15 pounds.

o Must be able to communicate in English effectively with other individuals.

o Must be able to maintain good relations with employees, supervisors and the public. 

o Must be able to follow written and verbal instructions.