Lead Medical Support Assistant

Coordinates and monitors administrative support activities, assigns and balances workload, tracks performance and workflow, resolves daily operational issues, and ensures timely, accurate scheduling and customer service. Provides staff guidance, training, orientation, and policy updates; maintains tracking systems, supports age-appropriate patient services, protects sensitive information, and promotes compliance with safety, privacy, and organizational requirements.

Include, but are not limited to: Monitors daily administrative operations and ensures efficient workflow across assigned areas. Assigns and balances staff workload to maintain adequate coverage and meet operational needs. Ensures accurate and timely scheduling of patient appointments. Conducts ongoing reviews of work quality, timeliness, and compliance with established procedures. Develops and monitors tracking systems for registration, insurance, means testing, consults, follow-up care, and related activities. Resolves routine workplace issues, customer concerns, and day-to-day operational conflicts. Provides guidance to staff on policies, procedures, workflow changes, and administrative requirements. Trains and orients new and current employees, including on-the-job training and required competencies. Creates and maintains employee work schedules and organizes the structure of assigned work areas. Serves as a liaison between administrative staff and other personnel to support communication, coordination, and problem resolution. Work Schedule: Monday-Friday, 7:00am to 3:30pm or 7:30am to 4:00pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 56530-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Pre-Employment/Post-Employment Physical Examination: May be required, depending on the needs of the organization. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.