Associate Underwriter

In this position, the Underwriting Associate will be responsible for interpreting insured and agency analytics, work collaboratively across the organization, execute processes to identify and address Rate Evasion, identify potential areas of risk and work internally with Claims, Sales, Product and Customer Care and directly with insured and agencies to resolve findings. At all times represent the brand, deliver Six Sigma results while maintaining the highest level of customer experience. This role will be focused on Massachusetts state results with responsibilities that may extend across New England and New York.

To meet the needs of our organizations and the clients we service, your role may be asked to support Customer Care inquiries, Endorsement processing, quoting and any other activities that will support the organizations success.

Essential Functions & Responsibilities

• Become a knowledge resource for state regulator requirements, the firm’s products and underwriting guidelines and philosophy.
• Follow and support the documentation of department procedures.
• Provide feedback and input into potential process improvements.
• Deliver timely and accurate progress reports and monthly business results as required.
• Execute a repeatable Rate Pursuit analytical process that evaluates insured’s and our agency force.
• Constantly and consistently evaluate methods that will enable the firm to maximize premium collection.
• Be available and approachable and thoughtfully address escalated issues, complaints, questions and inquiries.
• Execute multiple Rate Pursuit, New Business and Renewal projects. This may include home inspections, new business policies, umbrella renewal questionnaires, driver discovery, questionable risk referrals and garaging analysis.
• Work closely with the Claims department to evaluate trends and take appropriate Underwriting action.
• Special projects as assigned
• Some travel will be required

Qualifications & Education

• Experience in analyzing and interpreting qualitative and quantitative data/results.
• Excellent organizational and communication skills.
• Exceptional analytical, critical thinking and problem solving skills.
• Strong knowledge of customer care techniques and processes.
• Excellent written and oral communication skills.
• Ability to multitask.
• Sound knowledge of Microsoft Office with good - excellent EXCEL skills
• The ideal candidate will possess 3 years of relevant experience.
• Personal Lines Auto and Home experience preferred.
• P&C License preferred

Perks & Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits 

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.