Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant (MSA) position serves as a first line supervisor in the VA Community Care (VACC) service supervising Advanced Medical Support Assistants (AMSAs) and Medical Support Assistants (MSAs) at the Oscar G. Johnson VA Medical Center. The Supervisory Medical Support Assistant at this level plans and directs programs at the medical center and/or satellite outpatient clinics and have full supervisory responsibility.

At the supervisory level, it is anticipated that the supervisory MSA demonstrates the ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. They are required to display the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. They must demonstrate the ability to provide briefings, orientations, staff development, and training. Monitoring the performance of staff. Ensure staff completes administrative approval of consults and scheduling of appointments in a timely manner. Interpret and communicate requirements of the VHA Scheduling Directives. Complete medical reviews to assure administrative charting and use of the consult toolbox are completed accurately and timely. Audit staffs work to ensure all necessary administrative and health information are uploaded into the Computerized Patient Record System (CPRS) through scanning hardware and VistA Imaging software. Assures scans are indexed properly and the quality of the scanned documents meet standards. Assists in achieving compliance with National VA performance measures and monitors, regulatory agency standards (including state and federal), and Joint Commission standards. Develop and revise staff and patient education materials, forms, and standard operating procedures. Ensures staff screen and receive phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes. Support performance improvement activities by collecting continuous quality improvement data, monitoring outcomes, and initiating corrective actions. Develop and maintain reports used by staff to monitor, track, and trend care delivery as well as leading quality improvement efforts focused on cost, access, quality, and satisfaction. Other duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 09405F, 09404F Relocation/Recruitment Incentives: Not Authorized

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.