Loss Mitigation Intake Specialist

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary
The Loss Mitigation Intake Specialist is responsible for reviewing, validating, and processing borrower assistance applications to ensure all required documentation is complete and compliant before forwarding files for evaluation. This role serves as a key point of contact for borrowers seeking mortgage assistance and helps ensure a smooth and timely application process.

Key Responsibilities

• Review loss mitigation application packages for completeness and accuracy.
• Validate borrower documentation, including pay stubs, tax returns, bank statements, hardship letters, Social Security award letters, profit and loss statements, and other income verification documents.
• Identify missing, outdated, or conflicting information and communicate documentation requirements to borrowers.
• Upload, index, and maintain documents within the servicing system.
• Send acknowledgment letters, document requests, and application status updates.
• Maintain accurate notes and records of borrower interactions.
• Ensure applications meet investor, insurer, company, and regulatory requirements.
• Work closely with Loss Mitigation Specialists and management to ensure timely file movement and resolution.

Qualifications

• High School Diploma or GED required.
• 2+ years of mortgage servicing, loss mitigation, loan processing, or related financial services experience preferred.
• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Proficiency with Microsoft Office and mortgage servicing systems preferred.

Preferred Experience

• Reviewing financial documentation and hardship packages.
• Knowledge of FHA, VA, USDA, Fannie Mae, and Freddie Mac loss mitigation programs.
• Experience in a mortgage servicing or default servicing environment
• MSP Knowledge

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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