Business Process Improvement Senior II (E2E)

Primary Purpose
Drives process optimization by managing complex analyses and implementing solutions that reduce cost, improve compliance, and enhance customer experience.The End-to-End Process Manager (E2E PM) leads performance, governance, and continuous improvement of assigned
processes across their lifecycle. Reporting to the Director for the assigned process, this role drives enterprise-wide process
management through standardization, analytics, and cross-functional collaboration, ensuring safe, compliant, reliable, and cost
effective operations while enhancing efficiency, predictability, and risk reduction across core and support functions.

Duties and Responsibilities

• Manages end to end business process across the impacted organizations enterprise wide.
• Performs process flow and data analytics using tools like Signavio, SAP, MS Visio, and PowerBI applications.
• Partners with Continuous Improvement Enablement team to develop and implement systematic enhancements.
• Applies advanced process improvement expertise to shape strategy and resolve complex issues.
• Leads process improvement initiatives using recognized process improvement methodologies to standardize work processes.
• Designs and enhances process flows, implementing quality controls to improve workflow consistency and eliminate inefficiencies.
• Identifies operational risks and develops mitigation strategies to ensure compliance, quality, and timely delivery.
• Delivers innovative business process solutions that leverage technology to enhance operational efficiency.
• Provides strategic guidance on continuous improvement and facilitates initiatives that support organizational goals.
• Leads organizational-level process improvement projects that drive efficiency and cost savings.
• Performs other duties as assigned.

Education

• Required: Typically requires a 4 year degree in a relevant field, or equivalent combination of relevant education and experience.
• Preferred: Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field.

Experience

• Required: Typically requires 8 years of related experience.
• Preferred: Experience working with enterprise systems (e.g., SAP, Maximo, GIS, or similar platforms).
• Preferred: Experience in business process management, project management, operations, or quality management.

Knowledge, Skills and Abilities

• Required: Business Process Improvement - Analyzes business processes and workflows within the organization and identifies new approaches to redesign business activities or optimize performance, quality and speed of processes.
• Required: Process Design - Developing effective business processes and workflows that are effective, scalable, and easy to replicate.
• Required: Process Mapping - Activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
• Required: Continuous Improvement - An ongoing effort to improve processes, systems, and practices by regularly assessing performance and implementing incremental changes.
• Required: Data Analysis - Measuring and managing organization data, identifying methodological best practices and conducting statistical analyses.
• Required: Change Management - The structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state, ensuring changes are implemented smoothly and successfully.
• Required: Business Process Re-engineering - Analyzing business processes and workflows within the organization and identification of new approaches to completely redesign business activities or optimize performance, quality and speed of services or processes.
• Required: Root Cause Analysis - The process of discovering the root causes of problems in order to identify appropriate solutions.
• Required: Agile Methodologies - A project management approach utilized in software development, which is characterized by the division of tasks into short phases of work (known as sprints) and frequent reassessment and adaptation of plans.
• Required: Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders.
• Preferred: Cross functional leadership – Leading with influence across organizations.
• Preferred: Communications – Providing process updates to key stakeholders and senior leadership audiences.

Licenses and Certifications

• Preferred: PMP (Project Management Professional), Lean Six Sigma, BPM (Business Process Management).