Night Auditor

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. 

Job Duties

Guest Communications

• Greet and make all guests feel welcomed to the property
• Register guests and assign rooms
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
• Respond to phone calls
• Welcome and effectively resolve guest questions, issues and complaints

Financial Transactions

• Post all daily room and outstanding charges
• Balance all revenue totals of cash and credits against revenue report
• Accept revenue and floats from restaurant, ensuring that these are securely locked away
• Prepare hotel operation reports and complete audit package to laid-down standards
• Correct any errors or omissions made by cashiers
• Prepare credit card/charge card summaries and post to ledger account

Perform other duties as assigned

Physical Requirements

• Ability to sit for extended periods, walk and stand occasionally to moderately, talk, hear, listen, reach, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 10 lbs.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education
- High school diploma or GED

Skills and Experience (Essential)
- At least 18 years of age
- Basic computer skills
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)
- Work experience in the hospitality or restaurant industry
- Experience with programs such as Vision One, Galaxy, Lightspeed or RTP
- Communication in other languages is helpful