Manager, Technology Operations

Job Description
This position is responsible for overseeing and leading the IT Support Center.  Set the direction for the team and focus on obtaining results aligning with the goals and objectives of the IT organization and the broader enterprise. Plan and maintain existing work systems, procedures, and policies.  Enable and encourage optimum performance of people and resources through modernization efforts leveraging A.I., automation, and orchestration.  

This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.

What you do:

• Creates a high performing culture through associate and business resources.
• Designs and implements programs or processes to achieve business results.
• Identifies and resolves problems for both internal and external parties.
• Monitors and evaluates adherence to regulations, policies, and procedures.
• Develops partnerships within the organization to engage in cross-functional business initiatives.
• Analyzes problems and provides solutions.
• Consults with other IT business associates and leaders.
• Incorporates future impacts into planning of solutions.
• Plans and organizes the work of associates.
• Advances the practice of Information Technology services.

What you bring:

• Bachelor's degree or equivalent combination of education and experience required.
• 4-7+ years of related helpdesk or support center experience required.
• 2-4 years of supervisory, management, or leadership experience required.

What we offer:

A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:

Ameritas Benefits
For your money:
• 401(k) Retirement Plan with company match and quarterly contribution.
• Tuition Reimbursement and Assistance.
• Incentive Program Bonuses.
• Competitive Pay.

For your time:
• Flexible Hybrid work.
• Thrive Days - Personal time off.
• Paid time off (PTO).

For your health and well-being:
• Health Benefits: Medical, Dental, Vision.
• Health Savings Account (HSA) with employer contribution.
• Well-being programs with financial rewards.
• Employee assistance program (EAP).

For your professional growth:
• Professional development programs.
• Leadership development programs.
• Employee resource groups.
• StrengthsFinder Program.

For your community:
• Matching donations program.
• Paid volunteer time– 8 hours per month.

For your family:
• Generous paid maternity leave and paternity leave.
• Fertility, surrogacy, and adoption assistance.
• Backup child, elder and pet care support.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.