Supervisory Program Support Assistant

This position is aligned under the Chief of Staff, Community Care at the Edward Hines Jr. VA Hospital, Hines, IL - a complexity level 1a VHA facility. The primary purpose of the position is to serve as a 1st Level Supervisor over (non-clinical) functions for the Community Care (CC) staff and program. It is a foundational role within the continuum of patient care, working collaboratively with the patient care teams, healthcare providers, Community relations, and VA Business personnel.

Fact-finding and analysis of data (financial, cost, etc.) and preparation of higher-level managerial problems assigned to the Incumbent for review. Provide assistance to the organizational supervision of the program. Ensure the authorizations for pre-authorized medical care are processed appropriately, while making eligibility determinations for various programs in Community Care Coordination. Manages the Community Care Program. Ensure all required information for eligible Veterans is provided timely to the Third Party Administrator (TPA). Serves as the subject matter expert for the Community Care program and work to identify needed resources, obtain needed resources and manage resources to ensure the success of the program. Coordinates the business process and software functions. Ensure the business process is in place to support the implementation of technology systems. Understanding of the integration of business/workflow processes, software applications, user interaction, and the data to support those functions. Ensure the success of the integration, and knowledge of VISTA, CPRS, Provider Profile Management System (PPMS), and Health-Share Referral Manager (HSRM). Seen as the primary resource for projects related to CC; expected to work on other related projects whenever appropriate. Provide, distribute, and balance workload among employees in accordance with established workflow and experience. Monitors the status and progress of work and makes adjustments in accordance with established procedures. Ensure timely accomplishments of assigned workload. Schedules, coordinates, prepares, and performs all training programs related to Authorizations, Consults, Scheduling, and Follow-Up for the CCC program. Monitors the need of the program to determine the abilities of emergent focus for staff. Responsible or coordination, planning, implementation, and training for staff and services. Ensures the facility understands the program regulations and procedures. Uses technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations. Provide assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supported software. Perform training which consists of development and presentation of both formal lectures and on-the-job sessions to employees entering, changing, and extracting Authorizations and/or Community Care consults. Coordinates recommendations for modifying, revising, or implementing procedures to improve the efficiency of operations. Monitors all employees to ensure compliance with processes, computer systems and understands the goals program. Serve as the Time and Leave (T&L) Coordinator. Resolve issues or concerns that arise through congressional related issues, patient concerns, etc. Participate in the establishment of administrative qualitative standards, intended to improve the programs, facilities, and operations. Understanding of management practices that result in effective and practical qualitative standards. Serve as committee representative of the program. Performs other related duties as assigned. Work Schedule: Monday-Friday 7:30AM-4:00PM Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Support Assistant/PD252430 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.