Business Process Improvement Associate II

About Us

SoCalGas, the nation’s largest gas distribution utility, is dedicated to providing safe, reliable, and affordable energy to over 21 million Southern California customers. Through innovation, collaboration, and an unwavering commitment to the needs of our communities we proudly uphold our mindset of “Glad to be of Service”  and  provide exceptional customer service today and ready to meet California’s energy needs with innovative solutions for tomorrow.

As an employee of SoCalGas, you will support our core values to do the right thing, champion people, and shape the future. You will play a pivotal role in the energy transition initiatives, supporting our mission: Safe, reliable, and affordable energy delivery today. Ready for tomorrow.  We are committed to attracting top talent and fostering a diverse workforce that reflects the vibrant communities we serve. 

As an employee of SoCalGas, you’ll enjoy a competitive compensation plan, upward mobility opportunities and the ability to find a true work life balance.  Discover the rewards of joining SoCalGas by exploring our website: Our Mission; Sustainability, In the Community, and Employee Benefits. Join SoCalGas today and become a vital part of a team that is driving innovation, championing community needs, and shaping the future of energy in California.

Primary Purpose
Contributes to process analysis by applying foundational improvement techniques and tools to identify inefficiencies and recommend practical enhancements.

Duties and Responsibilities

• Applies process modeling tools, improvement methodologies, benchmarking, and change management techniques to assigned projects.
• Performs quality assurance on datasets to ensure accuracy in reporting and resolves identified issues.
• Utilizes data analytics tools to interpret performance data and generate insights that facilitate decision-making.
• Analyzes business processes, workflows, and systems to identify inefficiencies and recommends actionable improvements.
• Tests and integrates tools to streamline documentation workflows and ensure regulatory compliance.
• Facilitates process design and modification efforts and monitors the impact of implemented changes.
• Coordinates assigned business process improvement activities by managing schedules, dependencies, and deliverables across workstreams.
• Prepares structured status updates, summaries, and briefing materials to support project reviews and leadership updates.
• Performs other duties as assigned.

Qualifications

Education

• Required: Typically requires a 4 year degree in a relevant field, or equivalent combination of relevant education and experience.

Experience

• Required: Typically requires 2 years of related experience.

Knowledge, Skills and Abilities

• Required: Ability to apply predefined analytical frameworks to moderately complex process problems.
• Required: Ability to explain process findings and improvement rationale to non-technical stakeholders.
• Required: Ability to manage assigned process improvement tasks with limited supervision.
• Required: Knowledge of basic data analysis concepts used to assess process performance.
• Required: Knowledge of common process improvement methodologies, such as Lean or incremental improvement approaches.
• Required: Skill in analyzing routine process issues and identifying improvement opportunities.
• Required: Skill in documenting current-state and future-state processes using standard notation.