Program Support Assistant (Engineering - Operations) (NCWI)

This Program Support Assistant position is located in the Facilities Management Service, VA Greater Los Angeles Healthcare System, assigned to the National Center for Warrior Independence. The incumbent provides comprehensive administrative and technical support to ensure efficient operations and effective communication for the National Center for Warrior Independence, directly supporting leadership and the mission to serve homeless and at-risk veterans.

Duties include but are not limited to: Assist in managing multi-disciplinary teams to coordinate clinical and business functions for the National Center for Warrior Independence (NCWI) and affiliated programs. Provide administrative support to NCWI leadership, including data collection, budget preparation, and expense monitoring. Review and consolidate materials for the annual office budget; recommend adjustments based on changing costs or available funds. Collect, compile, and track data and statistical information to support NCWI operational programs. Maintain and organize computerized data sets; perform basic data analysis and generate reports. Review documents, reports, and applications for accuracy, completeness, and compliance with NCWI requirements. Maintain automated tracking systems for project milestones, progress reports, and compliance strategies. Establish and maintain office control systems for files, records, and procedures; act as a central resource for office administration. Advise on and recommend improvements to administrative practices and services. Review and screen incoming and outgoing correspondence, reports, and directives; prepare outgoing correspondence for leadership signatures. Maintain master tracking spreadsheets for action items and ensure timely follow-up and completion. Arrange meetings and conferences, including scheduling, agendas, and attendance lists. Provide excellent customer service to veterans, staff, and visitors, handling inquiries and resolving issues professionally. Implement Green Environmental Management System (GEMS) requirements and participate in monitoring and audits. Protect sensitive data and ensure information security and confidentiality in accordance with VA policies and federal regulations. Perform other related duties as assigned. Work Schedule: Various tours of duty based on the needs of the service. Compressed/Flexible: May be available based on the needs of the service. Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Engineering - Operations) (NCWI)/PD15017A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.