Lead Medical Support Assistant

The Lead Medical Support Assistant is responsible for the coordination of Surgery Service Line MSA assignments and workflow found in an interdisciplinary unit. Duties may be performed in Clinic Based Outpatient Clinic, Inpatient, Call Center, Outpatient Clinic, or Patient Aligned Care Team model or a Specialty Care Setting involved in a PACT model.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties Include: Monitor and make work assignments. Provide input on performance. Resolve daily workplace issues and maintain efficient workflow. Assure coverage of all areas of responsibility. Conduct ongoing reviews to ensure quality work. Ensure accurate and timely scheduling of appointments. Provide guidance to staff members to include changes in policies and procedures. Distribute and balance workload. Create and maintain employee work schedules. Orient and provide on-the-job-training for new and current employees. Ensure all training requirements are met. Organize the work structure of his/her assigned areas. Act as liaison between MSA and staff in order to resolve day to day conflicts. Plan and organize work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments only referring non-routine and high technical problems to supervisor. Report backlogs, difficulties meeting deadlines, uncooperative physicians or difficulty in securing information from clinicians or the record. Work independently making decisions based on guidelines, precedents and regulations with minimal supervision needed. Work Schedule: Monday-Friday, 0800-1630 Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.