Field Service Technician

Description

Job Summary: The Field Service Technician installs, tests, troubleshoots, and maintains Qnergy systems. These include Instrument Air products and remote power generation equipment. The technician provides on-site and remote technical support. This role also supports system assembly, testing, documentation, and customer training. The technician communicates field issues and helps cross-functional teams develop solutions. 

Responsibilities:

• Create a positive customer experience at customer sites throughout Texas. 
• Install, test, troubleshoot, and maintain Qnergy’s Instrument Air products and remote power generation. 
• Provide remote field support and perform system and component testing.
• Write product and process documentation, and lead training sessions. 
• Communicate manufacturing and engineering issues discovered in the field. 
• Work with a cross-functional team to find solutions. 

Requirements

Education & Experience:

• Technical Diploma in an engineering discipline (i.e., Electrical, Electronics, Instrumentation, Mechanical, etc.) preferred. 
• Safety certifications (e.g., First Aid, Safety) are advantageous.
• 1+ year of field experience.

Skills & Abilities:

• Knowledge of and hands-on experience implementing safe practices. 
• Ability to read and understand mechanical drawings and other documents. 
• Exceptional mechanical skills and experience with mechanical and electrical systems. 
• Effective written and verbal communication skills and excellent record-keeping. 
• Self-directed, highly motivated, and disciplined. 
• Ability to lead and direct customer training. 
• Must be organized and able to multitask in a changing environment without supervision. 
• Must have a professional presence, both online and in-person. 
• Must speak and hear clearly, both in-person and by telephone. 

Work Environment:

• Will be part of an on-call rotation requiring availability during non-standard hours. 
• Extensive travel on short notice for extended time periods, including weekends and holidays. 
• Outdoor exposure to varying PA weather conditions, including hot, cold, wet, and arid conditions.
• Work may be performed in areas where noise levels are elevated. 
• Regularly required to perform a wide variety of physical tasks. May require lifting up to 80 pounds. 
• Regular use of computers is required.
• Requires being present in the office or at the job site.