Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for all AMSAs in support of the Eligibility and Enrollment . This position provides support work in connection with the care and treatment given to patients in clinics, wards or other such units as assigned. Supervisory MSAs perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care.

Duties and responsibilities include, but are not limited to: Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Schedule appointments accurately and in a timely manner. Will complete internal and facility scheduling audits, ensure VHA Directives are properly being practiced. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames. Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction. Daily review of active/pending consults and Audio CARE communications for accuracy and disposition. Incumbent must review AMSA accuracy with Vet Link and report on the accuracy of AMSA input of the Insurance Capture Buffer (ICB) for both programs. Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Important interfaces and collaborations also occur with all clinical staff to include as those outside the service line. Serves on Medical Center committees as needed. Prepares various reports in area of expertise and monitors to ensure compliance. Assures that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff. Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis. Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service. Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload. Independently carries out a wide variety of tasks involving atypical problems or complex situations. Responsible for new employee orientation and is part of a team that conducts comprehensive training for new employees. Advises Lead MSA of requirements for on the job training to assist with new AMSAs trainings. Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management. Work Schedule: Monday through Friday, 8:00AM - 4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.