USAF - VTC Integrator

cFocus Software Incorporated

ScreenedFull timeJust posted

Linthicum Heights, Maryland

Posted 1 day ago

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About the role

cFocus Software seeks a VTC Integrator to join our program supporting the United States Air Force (USAF). This position is on-site in Linthicum Heights, MD. This position requires an Active TS/SCI clearance.
Qualifications:

Active TS/SCI clearance
B.S. Computer Science, Information Technology, or a related field
Experience installing, integrating, operating, and maintaining VTC or unified communications systems.
Knowledge of conferencing endpoints, audio/video components, signaling, and network dependencies.
Ability to diagnose conferencing quality, connectivity, configuration, and interoperability issues.
Experience conducting integration testing, operational checks, and post-change validation.
Understanding of secure configuration, access controls, and classification-specific system boundaries.
Experience with service ticketing, incident escalation, inventory, and configuration documentation.
Ability to develop clear procedures and provide practical assistance to conferencing users.
Strong technical communication and coordination skills for working across engineering and support teams

Duties:

Gather conferencing requirements and assess room, endpoint, network, and telecommunications dependencies with users and technical stakeholders.
Support VTC solution designs and integration plans consistent with Government-approved architecture, security requirements, and mission needs.
Install, configure, integrate, and maintain approved conferencing endpoints, audio/video components, control interfaces, and supporting connectivity.
Coordinate network settings, bandwidth, routing, and firewall dependencies with authorized network administrators to support reliable conferencing.
Maintain separation and approved connectivity for conferencing environments at applicable classification levels; follow approved handling and access procedures.
Manage and fulfill video and telecommunications service requests; support scheduled conferences, connection checks, user assistance, and technical escalation.
Troubleshoot audio, video, endpoint, signaling, and connectivity issues; coordinate restoration with service desk, infrastructure teams, and service providers.
Conduct integration and operational tests to verify functionality, interoperability, audio/video quality, and readiness following approved changes.
Apply approved updates, patches, and configuration baselines; coordinate vulnerability remediation and security validation with cybersecurity personnel.
Monitor assigned conferencing services and supporting infrastructure; maintain logs and report degradation, outages, and operational risks.
Document incidents and service requests in the Government-approved ticketing system; maintain status, resolution details, and performance data.
Maintain equipment inventories, configuration records, connection diagrams, and installation documentation; track repairs, additions, removals, and changes.
Develop and update troubleshooting guides, Standard Operating Procedures (SOPs), user instructions, and support knowledge content for Government review.
Recommend equipment upgrades, replacements, repairs, and integration improvements based on performance, lifecycle condition, and mission requirements.
Support approved infrastructure changes and provide technical records for configuration control, security assessments, and system authorization activities.

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