Employee/Labor Relations Senior I

About Us

SoCalGas, the nation’s largest gas distribution utility, is dedicated to providing safe, reliable, and affordable energy to over 21 million Southern California customers. Through innovation, collaboration, and an unwavering commitment to the needs of our communities we proudly uphold our mindset of “Glad to be of Service”  and  provide exceptional customer service today and ready to meet California’s energy needs with innovative solutions for tomorrow.

As an employee of SoCalGas, you will support our core values to do the right thing, champion people, and shape the future. You will play a pivotal role in the energy transition initiatives, supporting our mission: Safe, reliable, and affordable energy delivery today. Ready for tomorrow.  We are committed to attracting top talent and fostering a diverse workforce that reflects the vibrant communities we serve. 

As an employee of SoCalGas, you’ll enjoy a competitive compensation plan, upward mobility opportunities and the ability to find a true work life balance.  Discover the rewards of joining SoCalGas by exploring our website: Our Mission; Sustainability, In the Community, and Employee Benefits. Join SoCalGas today and become a vital part of a team that is driving innovation, championing community needs, and shaping the future of energy in California.

Primary Purpose
Conducts initial investigations into employee complaints, including interviews and evidence collection, and documents findings in HR case management platforms. Strengthens organizational integrity by advising on policy interpretation and supporting compliance audits.

Duties and Responsibilities

• Handles high volume Employee Relations related inquiries and conducts thorough and timely investigations into employee concerns on HR matters.
• Supports investigative processes from beginning to end including complainant intakes, interviews with subjects and witnesses and reviewing relevant documentation.
• Gathers and presents complaint information to support written investigative reports, performing the initial analysis of all complaints to identify trends and issues.
• Maintains and regularly updates the caseload using the designated Employee Relations database management system.
• Supports the maintenance of Employee Relations policies to ensure compliance with employment laws and regulations.
• Performs other duties as assigned.

Education

• Required: Typically requires a 4 year degree in a relevant field, or equivalent combination of relevant education and experience.

Experience

• Required: Typically requires 5 years of related experience.

Knowledge, Skills and Abilities

• Required: Employee Relationship Management - Developing and maintaining both the individual and collective relationships in the workplace, which covers the contractual, practical, as well as the physical and emotional dimensions of the employee-employer relationship.
• Required: Regulatory Compliance - Developing and maintaining both the individual and collective relationships in the workplace, which covers the contractual, practical, as well as the physical and emotional dimensions of the employee-employer relationship.
• Required: Diversity, Equity, Inclusion - Managing and implementing strategies that promote diversity, equity, and inclusion within an organization, fostering a diverse workforce, ensuring fair and equal treatment of all employees, and creating an inclusive work environment.
• Required: Data Analysis - Measuring and managing organization data, identifying methodological best practices and conducting statistical analyses.
• Required: Communication Management - The systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations.
• Required: Policy Management - Implementing, and overseeing rules, guidelines, and procedures within an organization to regulate behavior, ensure compliance, and achieve specific goals or objectives.
• Required: Records Management - Creating, distributing, using, maintaining and disposition of recorded information maintained as evidence of business activities and transactions.
• Required: Employment Law - The body of law concerned with the legal relationship between employers and employees.
• Required: Employee Engagement - The strategies and measures implemented to create a work environment where employees are committed to their work, motivated to contribute to the company’s success.
• Required: Escalation Management - Follows proper escalation protocol to manage incidents and ensure problems are resolved and addressed at the appropriate level.