IT Business Analyst III

Lead and/or participate on cross-functional teams to implement, maintain, and enhance development functions for enterprise business applications implemented at DFA Dairy Brands (e.g. DMS, Serti, DSDi). Partner with the implementation and support teams to gather business and technical requirements to  deliver solutions. Provide input on process, system design, integration testing, and post go-live support as needed. Coordinate with team members and external on- and off-shore consultants. Lead complex or high-impact projects with minimal direction.

Job Duties and Responsibilities

• Lead and/or participate in the analysis, design, development, documentation, performance testing, and implementation of technical business solutions
• Gather and document complex business requirements; translate them into detailed functional specifications and/or interpret functional specifications; and convert them into technical solutions that can be implemented and supported
• Conduct comprehensive analysis of business processes and systems, often identifying strategic improvements
• Collaborate with senior analysts and IT teams to design and propose technology solutions
• Ensure solutions align with business goals and technical standards
• Lead implementation and testing phases, often overseeing multiple projects simultaneously
• Provide support for implemented systems, including complex troubleshooting and issue resolution
• Conduct system audits and lead significant updates or migrations
• Develop comprehensive training programs and documentation for end-users
• Lead data analysis efforts, generating strategic insights. Design and maintain dashboards and reporting systems. Ensure the highest standards of data integrity and accuracy
• Lead large and/or complex projects. Develop detailed project plans, timelines, budgets, and resource allocations. Manage cross-functional teams and ensure successful project delivery
• Maintain knowledge of advancing technologies and exchange new ideas and suggestions for improvement
• Mentor less experienced analysts and provide guidance on best practices
• Follow best practices that support business requirements and deliverables using approved DFA development and change control methodology. Follow approved DFA project management and governance standards
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

• Undergraduate degree in computer science, information technology, or related curriculum (or equivalent combination of experience and education)
• 5 to 8 years of business systems analysis, information technology, or related experience
• Experience with the following systems and/or computer languages: DMS, eRMS, Serti, xMobility, DSDi, Power BI reporting, “green screen” applications.
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Must have ability to travel 50-75% (up to 2 weeks per month)
• Strong working knowledge in at least one business process on DFA Dairy Brands applications, multiple preferred:
  •  Order processing
  • Customer service
  • Route settlement
  • Logistics
  • Distribution
  • Production planning
  • Manufacturing
  • Raw milk receiving
  • Quality Assurance
  • Warehouse management
  • Pricing
  • Accounting
  • Month end close
• Strong understanding of requirements gathering, system analysis, and project management
• Strong understanding of the system/application(s) supported and related master data
• Strong analytical and problem-solving skills
• Strong proficiency with data analysis tools (e.g., Excel, Power BI, EDW) and Dairy Brands business systems
• Able to learn and adapt to new technologies and methodologies
• Able to communicate and translate complex technical topics into easy to understand concepts
• Able to clearly document technical processes
• Able to demonstrate written and verbal communications skills with the ability to effectively communicate with business users, stakeholders, technical teams, and various levels of management
• Able to listen and communicate in a clear and concise manner, along with the ability to recognize the audience and tailor communications accordingly
• Able to work independently and effectively in a team environment
• Able to manage multiple assignments or projects simultaneously, including the ability to prioritize
• Able to organize time and resources effectively to achieve goals (i.e., organizational skills)
• Able to demonstrate strong customer service orientation
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans