Coding Operations Coordinator

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for overseeing and coordinating coding operations, with a primary focus on workflow management, operational efficiency, work queue oversight, and process optimization. This role ensures the timely and accurate progression of accounts through the coding lifecycle by monitoring productivity, coordinating resources, resolving workflow issues, supporting system and process improvements, and maintaining compliance with organizational policies and operational standards. The position collaborates with coding leadership, revenue cycle teams, and external vendors to identify opportunities for process enhancement, implement operational initiatives, and support organizational performance goals.

Qualifications

Education

• High School Diploma or equivalent required

Experience

• 2+ years of experience in outpatient coding required
• 1+ years of experience in a supervisory or coordinator role preferred
• Experience working with EHR and/or healthcare coding systems preferred.

Knowledge, Skills and Abilities

• Strong analytical, organizational, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Proficiency in electronic health records (EHR) systems and coding software.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, Power BI, Teams, and Microsoft Forms.

Essential Functions

• Payer Denials / Data Entry: This role will involve a significant amount of data entry to support payer denial activities. Responsibilities include monitoring and following up on outstanding documentation and maintaining Excel spreadsheets. Submitting documents to the payer portals. Training will be provided.
• Vendor Onboarding and Offboarding: This role will be responsible for coordinating the vendor onboarding and offboarding process, including application access requests, opening tickets, and communicating with the Digital team. Training will be provided.
• Epic Workflows: The role will include monitoring volume and managing additional Epic-related workflows and processes. Training will be provided. Analyze workflow trends, identify opportunities for process improvement, and collaborate with leadership and cross-functional teams to implement operational enhancements.
• Prepare and distribute recurring and ad hoc reports, dashboards, and operational summaries for leadership.
• Investigate operational and coding-related issues, identify root causes, and develop recommendations to improve efficiency, quality, reimbursement outcomes, and workflow performance.
• Maintain tracking systems, databases, and reporting tools used to monitor operational activities, audit findings, denials, reviews, appeals, and other key performance indicators.
• Utilize reporting and analytics tools to analyze coding and operational performance, identify trends, and support data-driven decision-making.
• Develop and deliver training programs for coding staff on coding updates, operational processes, system enhancements, and best practices.
• Collaborate with clinical, billing, compliance, and operational stakeholders to resolve issues, improve workflows, support accurate reimbursement, and achieve organizational goals.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.50 - $36.49/Hourly

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.