Program Support Assistant

Incumbent serves as the Program Assistant, providing the Office of Veteran Experience support at the local facility level. The position will assist and carry out work for various projects on the utilization, costs, tracking and outcomes of the Office of Veteran Experience.

MAJOR DUTIES AND RESPONSIBILITIES Administrative Support - 50% Serves as a central point of contact to provide authoritative explanations of requirements, regulations, and procedures and to resolve operational problems. Responds to requests for information concerning Office of Veteran Experience and may personally prepare/give responses or information by utilizing various SharePoint sites. Systematically prepares material so that it is immediately available for the department's need. Compiles and analyzes a variety of data for reports (both scheduled and nonscheduled) and drafts and submits these reports on a monthly, quarterly, and annual basis. On many reports, both one time and repetitive, establishes a system and collects data from one or all sections and prepares reports assuring that information transmitted is accurate and that the goal of the report is achieved. Veteran Experience Data - 25% Coordinates and provides reports to support for the many facets of quantitative and qualitative Veteran Experience data. The position is expected to participate in a data pulling or analytics as well as function independently. Performs data collection activities. This includes (a) recruiting subjects, (b) preparing and disseminating research materials including consent forms, assessment instruments, and other data collection forms, (c) obtaining informed consent, (d) storing and managing collected data such as utilization, cost and outcomes, (e) conducting interviews by telephone and in-person and securely transmitting data to transcription services (f) Extracts Data Conducts data processing and analysis to include setting up and maintaining research/statistical analysis software, Microsoft Excel and Microsoft Access databases, programs database for data entry of research questionnaires, booklets, data, and creates codebook for these, including literature searches, graph and chart preparation, Investigational Review Board (IRB) application monitoring, report preparation, and communicates and coordinates meetings of the Office of Veteran Experience research team. Maintains accurate and timely reports, source documents, and regulatory files. Project Administration - 15% Identifies and recruits volunteers for the Office of Veteran Experience. Secures permission to contact potential subjects. Collects and manages data using various computer applications and programs. Works with multiple clinical programs to facilitate implementation of the volunteers. Serves as liaison between Patient Advocate team, Employee Experience Officer, and CDCE Chief. Establishes and maintains project files. Change Management - 10% Helps the organization operate successfully in a new personalized, proactive, Veteran driven health care environment giving attention to both the experience of health care (e.g., healing relationships, communication, and environments) and the practice of health care (e.g., personalized health approach and components of health and wellbeing). Leads teams of subject matter experts, front line staff and leadership through defined project management process improvement and/or Lean Six Sigma processes which utilizes multiple tools from other disciplines. This change results in improved customer outcomes, satisfaction and engagement. Work Schedule: Monday-Friday 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD943180 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

If using education to qualify for the position, 4 years of education above high school (transcripts required).