Medical Support Assistant

This position is located under the Health Administration Service (HAS). The Medical Support Assistant position continually supports the mission, vision, and values of the VA Healthcare System. The Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS. The Medical Support Assistant is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.

The Medical Support Assistant is responsible for accurate appointment management and the correct coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information through pre-registration, scheduling appointments, collecting insurance information, data entry, administratively managing consultation requests and the electronic waiting list, as well as notifying the patient regarding his/her appointment schedule, and verifying return to clinic orders in CPRS. Duties Include: Support the care and treatment given to patients in the outpatient setting throughout the medical facility. Maintain a daily appointment schedule for one or more hospital outpatient clinics and is responsible for identifying incomplete encounter information. Communicate findings to providers to facilitate accurate workload credit and revenue collection. Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other health-care providers. Perform customer service and other duties as assigned for the proper and timely treatment of patients. Work Schedule: Monday-Friday 8:30 am - 5:00 pm Functional Statement #:72209F Total Rewards of a Allied Health Professional

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.