Key Account Manager

Key Account Manager

Is this the role you are looking for If so read on for more details, and make sure to apply today.
Edinburgh
£35,000–£40,000
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team.
This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard.
Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
Owning and developing long-term client relationships
Acting as the escalation point for complex or sensitive client issues
Ensuring service levels, communication standards and delivery timelines are consistently met
Leading, mentoring and supporting the client services team
Overseeing account workloads, priorities and resourcing
Working closely with operations, production and leadership to align client expectations with delivery
Identifying opportunities to strengthen partnerships and improve the client experience
About You
You'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter.
The idea person will have:
Proven experience in account management, customer success or customer services leadership
Exposure to operational or production-led sectors
Confidence working with multiple stakeholders, including senior client contacts
Experience managing or mentoring team members
Strong organisational and problem-solving skills
A pragmatic, calm approach to pressure and competing priorities
Why Apply?
A key role within a growing, well-established business
Genuine influence over client relationships and service delivery
Opportunity to lead and shape a client services function
Competitive salary and clear scope for progression as the organisation continues to scale
For further details on this excellent opportunity, please call Daniel Allan on or email daniel.allan at .uk
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. xwzovoh Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.