Account Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview

We are looking to recruit an Account Manager to join our team in the Birmingham Office. You will be responsible for servicing accounts for our clients within the renewals lifecycle process, including but not limited to renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. You will have experience of working as an Account Manager (ideally dealing with Mid-Corporate and Corporate) clients and be able to demonstrate a good understanding of excellent customer service, skills of negotiation, broking and market awareness. You will ensure standards of service to clients are in accordance with those laid down by the company along with FCA regulatory rules and guidelines. As an Account Manager, you will have the opportunity to develop your skills and advance your career within Gallagher.
How you'll make an impact

Assist in renewal process, preparation of submission and the gathering of information
Obtain renewal terms for clients and identify potential alternative quotations before producing presentations for account executives to discuss with clients
Prepare documentation for existing clients in relation to renewals and mid-term adjustments in partnership with colleagues
Follow up on quotations and lend support to Account Executives
Prepare risk presentations, obtain quotations from appropriate markets and compare cover options,
Ensure all client details are recorded accurately and entered onto system in a timely fashion
Prepare renewal closings from renewal meeting minutes and ensure cover bound by renewal date
Assist in the PRISM process as directed by Account Executives / Broking Manager
Deal with Insurer queries in relation to client policies
Assist with client queries relating to existing policies and liaise with insurers regarding potential changes and new terms for policies
Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
Check and deliver policy documentation from Insurers to client
Manage accounts enquiries and liaise with Account Department to resolve queries
Deal with account queries and credit control matters, ensuring they are resolved efficiently, and any concerns are raised
Deal with general account queries, and ensure that they are resolved efficiently

About You

Strong account management experience within commercial/corporate insurance
Previous experience mentoring/coaching/training more junior team members / supporting with team management
Holding/working towards one of the Chartered Insurance Institute Qualification: ACII / Dip CII / Cert CII
Educated to GCSE standard or equivalent
Good knowledge of general insurance (London Market / Lloyd's and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
Demonstrable previous experience within Account Manager role
Evidence of effectively prioritising work
Evidence of having worked to targets within a regulated, measurable framework and achieved SLA's.
Due diligence in administration and policy checks/processes
Excellent client service focus
Able to identify potential risks/issues and seek advice/consultation when required
Good communication and interpersonal skills
Excellent planning and analytical skills
Accuracy and attention to detail
MS office proficiency
Flexibility to attend client meetings when required (face to face or via Teams)
Eligible to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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