Complaints Resolution Officer

BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care. Main duties will include * Tailor support services to proactively reduce complaints and increase customer satisfaction. * Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions. * Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards. * Review customer feedback to develop actionable improvement plans and support a high-performance team culture. Hours per week: Monday- Friday 9am- 5pm Hybrid working option available 2/3 days per week Contract; 6 months FTC- potential to extend following this Pay rate: £17.23ph PAYE- £22.40 Apply now for immediate consideration