Customer Service Representative

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal

Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.

In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.

We’re seeking individuals who are:

• Organised and able to juggle priorities while meeting deadlines.
• Experienced in delivering excellent customer service.
• A confident communicator – both verbal and written – with great attention to detail.
• A true team player who’s proactive, reliable, and ready to support colleagues.
• Empathetic and professional when handling sensitive or challenging conversations.

Ideal experience (not essential, but great to have)

• Experience in mortgages, lending, or specialist finance.
• Experience supporting vulnerable customers.
• Industry-recognised qualifications.

Why BCMGlobal?

• 25 days holiday (plus option to purchase more)
• Employer-matched pension (up to 5%)
• Private Health Care (role dependent) & Life Assurance (x4 salary)
• Wellbeing & Volunteering Day
• Cycle to Work scheme, sports & social club, summer/Christmas parties
• Recognition & referral rewards discretionary bonus scheme

At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.

Ready to take the next step, apply today and take the first step towards an exciting future with BCMGloba