IT Service Desk Analyst (FTC)

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? You will be working on a rotating shift pattern between the hours of 7am - 8pm. Its hybrid working, 2 days in the office and 3 from home. (5 days in office initially during training) Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of remote working Mobile device support, including BlackBerry, iPhone or Android devices AV and VC overflow support Setting up new joiner IT equipment Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Previous experience in an IT support role Good analysis and troubleshooting skills of all IT incidents Able to work effectively alone and within your team or project Work in accordance to ITIL processes and procedures Intermediate to advanced skills in Office 365 Microsoft Windows 10, Microsoft Active Directory Microsoft Windows Server CRM software Remote working solutions eg.Building PCs and troubleshooting support issues Flexibility: may occasionally be required to work evenings and weekends For more information please get in touch asap.