Customer Service Representative - Derivatives Clearing Services

Client Service Representative – Derivatives Clearing Services (DCS)

London / Hybrid

Contract until end of 2026

£716.24 per day (Umbrella)

An exciting contract opportunity has arisen for a Client Service Representative to join HSBC’s Derivatives Clearing Services (DCS) team. This role offers a strong blend of client-facing engagement and operational delivery within a highly regarded global clearing function.

The Role

You will act as a key point of contact for clients, supporting both Listed Derivatives and OTC Cleared products, while also managing critical post-trade processes. This role is ideal for someone who combines strong derivatives knowledge with experience across operations and client services.

Key Responsibilities

• Act as the primary contact for European clients, managing day-to-day queries end-to-end
• Deliver a high standard of client service via verbal and written communication
• Support cash and collateral movements, including margin calls and FX processing
• Perform operational tasks including trade/system booking and reconciliation
• Manage and resolve post-trade client queries across the clearing lifecycle
• Provide platform demonstrations and guidance on post-trade client interfaces
• Support contract expiry and maturity processes
• Participate in client calls, reviews, and relationship development activities
• Identify opportunities to improve processes and client experience
• Ensure adherence to risk, control, and regulatory frameworks

Key Requirements

• Strong understanding of derivatives products, particularly Futures and Options
• Previous experience within an operations / back-office environment
• Proven client-facing experience within financial services
• Experience across post-trade processes, including booking and reconciliations
• Ability to balance client interaction and operational workload effectively
• Strong attention to detail with a focus on risk and controls
• Excellent communication and stakeholder management skills

Desirable Skills

• Additional language skills (preferred)
• Experience within clearing services or post-trade environments
• Knowledge of cash and collateral management
• Familiarity with CCPs, exchanges, and regulatory frameworks