Senior IT Support Engineer

My client, a growing IT services business based in South-West London, is looking to recruit a Senior IT Support Engineer to join their expanding team.

This is a hands-on technical role for an experienced engineer who can hit the ground running, take ownership of complex escalations and build strong client relationships. You'll play a key role in resolving challenging issues, delivering infrastructure projects and ensuring clients receive an excellent level of support.

As a Senior IT Support Engineer, you will:

• Take ownership of complex escalations across multiple client environments.
• Work directly with clients to diagnose issues, implement solutions and provide expert technical guidance.
• Plan and deliver Microsoft 365 migrations and wider infrastructure projects, managing them from scoping through to successful implementation.
• Investigate security incidents and potential cyberattacks, identify root causes and implement preventative measures.
• Provide hands-on support across Microsoft 365, Azure/Entra ID, networking, endpoints and wider infrastructure.
• Configure, maintain and troubleshoot servers, switches and firewalls.
• Work proactively and independently, using your technical expertise and initiative to resolve issues effectively.

You'll be an experienced IT engineer with strong troubleshooting skills, a practical a...