CRM & Data Officer

CRM & Email Data Specialist

Cardiff or London (mainly remote with occasional trips into the London or Cardiff office depending on which is closer)

Cardiff rate - £24.04 p/h

London rate - £28.28 p/h

35 hours per week - until the end of January 2027 initially but with good chance of extension 

We’re working with a well-known national organisation, with a large membership, to find a CRM & Email Data Specialist for its Data Insight team. You’ll keep the member and contact data accurate and ready to use, especially the data behind bulk email campaigns, events and member communications.

What you’ll be doing

Checking membership and contact data for accuracy, duplicates, gaps and inconsistencies
Building and cleaning audience lists for bulk email sends, applying opt-in/opt-out and suppression rules correctly
Working with the Marketing and Communications teams on audience criteria, and test-checking campaigns before they go live
Running CRM and SQL queries and producing data exports for the communications and operational teams
Processing data updates, bounced emails, unsubscribes and authorised batch corrections
Documenting repeatable processes, and passing more complex data issues to the Data Quality and Engineering colleagues

What we’re looking for

Strong experience with database management and SQL
Hands-on experience with large CRM systems
Experience building lists and preparing data for email marketing campaigns
A good understanding of data verification, email deliverability and list segmentation
Advanced Excel skills, plus experience with Access
A high level of accuracy and attention to detail, and the ability to work to tight deadlines
Good communication skills and a collaborative approach

Nice to have

Reporting experience with SSRS/SSMS
Hands-on experience with email marketing platforms

This is a great opportunity to join a purpose-driven organisation with a real commitment to equity, diversity and inclusion, in a role where your work reaches a large membership.

Interested? Apply now or contact Phil at IntaPeople for a confidential chat