Administrator / Customer Service Advisor

We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference. We have an opportunity within our Onboarding team to join them as a Client Support Administrator. This is a full-time, permanent position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. Facilitating the smooth transfer of deposits into TDS, working directly with the customer whilst coordinating any necessary data transfer requests and being their central contact during the transition. Completing imports of data within the required timeframes whilst maintaining accuracy. Liaise with alternative deposit protection providers to clarify any data discrepancies. Provide after-care transferring customers, assist with discrepancies in data and updates as required, ensuring they can register and protect new deposits as required. Be proficient in MS Office, particularly skilled in Excel and with a working knowledge of CRM platforms (e.g. Salesforce). 33 days holiday inc bank holidays ~ BUPA Private healthcare ~ BUPA Wellbeing cash plan ~ Pension Scheme ~ Additional day off for your birthday ~ TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.