Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform

Job Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform

Location: Leeds or Edinburgh

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds or Edinburgh office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

Job Title: Individual Customer Savings (ICS) Lab Product Owner - D2C Investments Platform

Location: Leeds or Edinburgh

Salary: £106,565 - £125,370

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Leeds or Edinburgh office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

This is an exciting opportunity to lead the Individual Customer Savings (ICS) Lab within our Direct to Consumer Customer Investments Platform. You'll shape how customers invest with us, being responsible for the end-to-end execution only Ready-Made Pension, Ready-Made Investment and SIPP journeys across our digital channels and supporting platforms.

The D2C Investments Platform brings together business and technology teams to develop simple, engaging and digital-first investment experiences for customers across Lloyds Banking Group and Scottish Widows. As we continue to grow, you'll play a key role in delivering the next phase of our investment proposition.

As Lab Product Owner, you'll lead a high-performing team responsible for delivering great customer outcomes while maintaining a resilient and compliant platform. You'll turn strategy into action, balancing customer needs, commercial priorities, regulatory requirements and technology change to deliver meaningful results.

Working closely with colleagues across product, technology, operations, risk, sales and marketing, you'll use customer insight and market trends to see opportunities, improve digital journeys and drive product adoption. You'll also help shape future platform capability, embed continuous improvement and ensure the team delivers high-quality outcomes at pace.

Why join us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, make change happen and challenge the status quo.

What we're looking for

• 10+ years experience leading digital products, customer journeys or platforms, with expertise in customer experience (CX), UI/UX design and digital transformation.
• Strong understanding of market dynamics, competitor activity and customer behaviour, with the ability to use data and insight to drive customer outcomes, commercial performance and product growth.
• 5 + years experience delivering large-scale products, programmes or technology change within Agile environments.
• Proven record of leading teams through change and successfully adopting new technologies, tools and ways of working.
• Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across technical, commercial and cross‑functional teams.
• 5+ years experience running budgets, resources and delivery priorities, ensuring successful outcomes within cost and capacity constraints.
• Shown ability to lead own dependencies, proactively identify risks and issues, and drive effective resolution across complex delivery environments.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neuro‑divergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies